Operating a dependable service business requires organisation, competent management and a substantial capital investment.
When you're satisfied with the service but question the fairness of the bill, remember....
You only see the service technician who comes to your home. The quality of his service depends on three things.......
  • His knowledge and skill
  • The necessary people who train, schedule, obtain spare parts and supply him -- telephone operators, training specialists, parts personnel, clerks, administrators.
  • His company's sizeable investment in shop and warehouse facilities, trucks, equipment, tools and replacement parts.