Code of Ethics

Every AIA member will :

• Accept this Code of Ethics entirely;
• Comply with any relevant Code of conduct or good practice issued by a government or government instrumentality.
• Ensure compliance with this code by all persons retained by them, whether as employees, sub-contractors or in any other way;
• Conduct their business and carry out their duties in accordance with strict professional courtesy and integrity;
• Be well informed regarding laws and Codes applicable to their business and will comply with all the requirements thereof;
• At all times conduct their business in free competition with others, and will not criticise the actions of or damage the reputation of other AIA members, either directly or by implication.
• Use AIA member identification and promotional material only in the manner recommended by the AIA from time to time.
• Abide by AIA decisions regarding complaints and/or disputes with the member’s customers.
• Where applicable to the member’s business:
  • When requested to do so by a consumer, offer a written quotation for repairs or, where this is not possible, make it clear to the consumer that only an estimate is being furnished.
  • Notify the consumer in advance if any dismantling charges are necessary to arrive at a quotation and at the same time make it clear whether or not the consumer is liable for these charges, irrespective of whether the quotation is accepted.
  • Issue their standard invoice for all warranty repairs showing parts replaced, work carried out and a note that it is uncharged warranty work.